Shipping policy

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SHIPPING POLICY Pet Haven Last updated: June 30, 2026

1. Processing Time All orders are processed within 1–3 business days. Orders placed on weekends or public holidays will be processed on the next business day. You will receive a confirmation email once your order has shipped.

2. Domestic Shipping (Trinidad & Tobago) We offer shipping across Trinidad & Tobago. Delivery typically takes 2–5 business days after dispatch. Shipping rates are calculated at checkout based on your location and order size.

3. International Shipping Pet Haven ships to a wide range of countries worldwide. International delivery times vary by destination, typically 7–21 business days. International shipping rates are calculated at checkout.

4. Shipping Carriers We work with trusted local and international carriers to deliver your order safely. Carrier selection may vary based on your location and order size.

5. Order Tracking Once your order has shipped, you will receive a tracking number via email. Use this to monitor your delivery status through the carrier's website.

6. Customs, Duties & Taxes International orders may be subject to customs duties, taxes, or import fees upon arrival in the destination country. These charges are the responsibility of the customer and are not included in our shipping rates.

7. Lost or Damaged Packages If your order arrives damaged or is lost in transit, please contact us within 7 days of the expected delivery date at petthaven22@gmail.com. We will work with the carrier to resolve the issue promptly.

8. Incorrect Address Please ensure your shipping address is correct at checkout. Pet Haven is not responsible for orders delivered to an incorrect address provided by the customer.

9. Contact Us For shipping inquiries, reach us at: Petthaven22@gmail.com